Contact Direct Claims

To file a new claim:
For your convenience, you can file an auto claim online or over the phone. Simply log into MyAccount and follow the steps in our online portal. Or call 1-800-403-1077 to speak to a claims specialist. We are available 24/7 for new claims!

To check on a current claim:
Already reported a claim and need to reach your claims representative?

To reach our claims office by fax:

  • Dial 1-800-924-0273
  • Include your name, policy number, and claim number on each page

To reach our claims office by mail:
Direct Auto Insurance Claims Department
PO Box 1623
Winston Salem, NC 27102
Include your name, policy number, and claim number

For medical providers ONLY:
Submit medical bills by mail to:
Direct Auto Insurance PIP Department
PO Box 2989
Clinton, IA 52733